Amazon gives buyers more refunds, new return policy sparks controversy again

This week, Amazon's refund and return policy was officially implemented. The policy has been controversial since its announcement. Some sellers support it because it can eliminate "unqualified" sellers on the platform , which is also a good thing for consumers, but there are also doubts. How to provide buyers with a better shopping experience while ensuring that the rights of sellers are not damaged has become a key issue.

Of course, such doubts are not only heard in the country, but also among foreign sellers.

Recently, a foreign seller posted that Amazon's refund and return policy has caused him a lot of trouble. The seller said that he sold a T-shirt 10 days ago, and later received a return and refund request, and the seller received an email with a solution that he had never heard of before. What made the seller even more confused was that the buyer received a refund amount (£20.97) that exceeded the original price (£20) for the original refund , and the seller has not received the returned goods yet.

The seller said where the extra money came from and who would bear it, and the real reason for the return was also unknown.

Afterwards, the seller said that he had a call with Amazon's customer service for one and a half hours. He said that if there was no problem with his product itself, and it was just due to the buyer's own problems, such as placing the wrong order or clicking the wrong button and not returning the goods, why would Amazon agree to a refund.

Below the post, a seller left a message saying that he had the same experience, saying that sometimes the platform will even automatically authorize customized products. However, some people said that this is likely because the seller’s own return address is inconsistent, or that this return is an international return and requires additional VAT.

It is not difficult to find that behind such policy disputes, sellers are actually trying to find a balance between the interests of buyers and sellers. Domestically, refunds and returns within a reasonable period are normal, but the wide scope of cross-border e-commerce business, the uncertainty of logistics, and the changes in platform policies mean that the policies of many e-commerce platforms such as Amazon and Walmart need to be further improved during operation.

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