What is MailAmericas Express? MailAmericas Express Review, Features

MailAmericas is a private postal operator that has been providing advice and assistance to the Designated Postal Operator (OPD) members of the Universal Postal Union since 2000.

Serve

1. E-commerce solutions

Explore cross-border B2C solutions for the global e-commerce industry.

2. Printing materials

Providing solutions for distributing large quantities of printed materials.

3. Air transport

Discover the best air transport solutions for your business.

Advantages

1. Advanced technology

MailAmericas Express has the latest technology in package tracking systems and information processing, which enables it to always keep in touch with every link from the origin to the destination of the transported materials, thereby obtaining a large amount of information about each batch of goods.

2. Business Intelligence

With an extensive Business Intelligence department, which permanently analyses the acquired data, the evaluation and processing of information enables its continuous development for quick decision making.

3. Warehouse has an advantageous geographical location

United States (New York, Chicago, Miami, Los Angeles), South America, Europe, China.

FAQ

Q: How can I check the status of my shipment?

A: If you would like to verify the current status of your package, please click here to enter MailAmericas online tracking. This tool will allow you to view the instances that have passed as well as the current status of your shipment.

Q: My package is detained/intervened by customs, what should I do?

A: If your package is "delayed" or "held" at customs, it may be due to additional controls (which is a normal process) or you may also be required to pay customs taxes. The latter will be notified by email with instructions for the next steps. If your package has been "intervened" to find illegal content inside it, it will not be distributed and will be open to customs. We recommend that you contact your supplier or purchasing platform to get a solution.

Q: How many delivery attempts will there be for my package?

A: The attempts of home delivery depend on the service contracted by the seller. In some services they make two or more delivery attempts, in others they offer only home delivery. After overcoming the established attempts, the package will be redirected to the branch where you can enter and withdraw it through the window. If you do not know which branch to contact, we will inform you in the online tracking where you can communicate.

Q: I want to change the package address, what should I do?

A: In the postal service, the address cannot be changed. Please be sure to enter the correct shipping address when purchasing.

Q: What should I do if the package has been delivered but I still haven't received it?

A: In this case you must contact us to request proof of delivery and confirm who signed for it.

Q: What should I do if my package is subject to a claim?

A: You must contact the platform/seller where the purchase was made to take the necessary steps and evaluate possible solutions.

Q: If my package is returned to its original location, what steps should I follow?

A: If your package has been returned to its origin, we ask that you contact the seller to request that it be managed accordingly.