Lesson learned from bitter experiences: Amazon seller’s account was blocked just because of sending a complaint email to the backend?

Recently, some sellers reported that it is becoming increasingly difficult to do business on Amazon. They have passed the address verification, but never expected to encounter a small setback.

On May 19, a seller on the European site stated that during the KYC review process, the seller felt that the relevant team handled the problem too slowly, so he copied Jeff twice in the email urging the relevant team to solve the problem. He thought that what he was waiting for would be a panacea to solve the problem, but he was unexpectedly faced with a suspension package.

Therefore, based on the painful experience this time, the seller advises everyone not to be impatient when encountering problems during operations, and not to rashly complain to customer service. If you are not careful, Jeff will make things difficult for you, and the seller will be the one who gets hurt in the end.

Some sellers speculated on the reason for the account being blocked: The "civil servant" was slacking off, and you reported him to the leader, so of course he won't let you go.

Speaking of KYC audit, sellers will not feel unfamiliar with it, especially sellers on the European site. If they are not careful, sellers may receive an audit "invitation letter" from Amazon.

In this regard, sellers do not need to panic. As long as they prepare the review materials carefully, they will generally pass. Be careful not to falsify during the review process. Once the review materials are not submitted on time or the materials are submitted incorrectly, the store will be at risk of being blocked.

Sellers are really walking on thin ice during the business operation. The slightest mistake may lead to account suspension. However, sellers face not only the problem of account suspension, but also the possibility of losing money.

As we all know, Amazon puts customers first. No matter what goes wrong, sellers are always the ones to take the blame. Recently, Amazon introduced a new policy: Amazon will automatically verify customer claims and refund on behalf of sellers. As soon as the news came out, sellers said they couldn't stand it: What if there are buyers with impure motives who maliciously use this to defraud, won't we be the ones who are taken advantage of?

The sellers' concerns are not unfounded. Yesterday, a seller reported on the Amazon forum that a customer claimed that there was a problem with the goods and demanded a replacement, but refused to return the original goods and applied to open an AZ claim in the background . In less than 5 minutes, the background automatically refunded the money and the buyer also canceled the "replacement order" application.

This is not an isolated case. Another seller complained: I worked hard to place 5 orders yesterday, and when I looked back, I applied for AZ claims for all of them , but I still did not receive the returned goods, so the backend automatically refunded the money, and I lost $120 at a time.

A large number of sellers have also reported that they have encountered such a situation in the past two days. Here, I would like to remind everyone to stay calm and seek remedies as much as possible when problems arise. Sellers can submit complaints to the backend, and Amazon will solve the problem within 30 working days. In addition, the new policy has just been introduced and will be gradually improved. In addition, everyone should not panic too much and believe that most buyers still have conscience and will follow basic moral ethics during the shopping process.

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