What is FARFETCH? FARFETCH Review, Features

FARFETCH Limited was founded in 2007 and is a global fashion shopping platform that aims to closely connect brands, buyers and fashion lovers. As a global fashion shopping platform, Farfetch.com and its APP users have spread across 190 countries, bringing together more than 3,000 brands from more than 50 countries around the world. It allows fashion lovers around the world to purchase a large number of luxury goods without leaving home and enjoy a one-stop shopping experience.

About FARFETCH

• FARFETCH also provides e-commerce and technology solutions to corporate customers through the FARFETCH Platform Solutions service; its London fashion boutique retailer Browns and American trendy brand consignment trading platform Stadium Goods provide consumers with more fashion luxury shopping options; New Guards Group owns high-end fashion brands such as OFF-WHITE, Palm Angels, Heron Preston, AMBUSH, and Opening Ceremony. FARFETCH is also actively involved in innovation and research and development, not only launching an enhanced retail project - Store of the Future, but also developing core technologies, planning business plans and providing services for the fashion luxury industry.
• In November 2020, Alibaba Group, Richemont Group and Artemis invested $1.15 billion in FARFETCH, which is a strong testament to FARFETCH's leading position in the global luxury industry. FARFETCH will also jointly launch the "Luxury New Retail" advocacy program with Alibaba Group, leveraging the advanced omni-channel retail technologies of both parties to accelerate the digitalization of the global luxury industry. Johann Rupert, Chairman of Richemont Group, and François-Henri Pinault, Chairman of Kering Group, are also important founding members of the program's steering committee.

How to purchase products on the FARFETCH website?

1. Find the navigation bar at the top of the page and browse by product category or designer brand, or simply enter the item or style you are looking for in the search box.

2. After you find the item you like, click "Add to Shopping Bag". Then, you can continue to browse the website and add more items. After adding all the items you like to the shopping bag, you can click "Go to Checkout" in the "Overview" column on the right side of the shopping bag page.

3. Log in to your account and enter the checkout page. If you do not have a registered personal account, just enter your email address to place an order.

4. Enter your email address and payment information, then select a shipping method to confirm your order. Once your order is placed, our partners will carefully prepare your package and deliver it directly to you. At the same time, we will continue to update you on the status of your order.

FAQ

Q: Do I need to create a FARFETCH account to place an order?

A: No, you only need a valid email address to place an order easily. However, we recommend that you register a FARFETCH personal account so that you can add your favorite items to your exclusive wish list and keep track of product dynamics at any time. If you do not register an account, you can still place orders as a guest and track your orders.

Q: How can I get size information to ensure the product fits?

A: You can click on the "Size Guide" on the product details page for reference. In addition, you can also view detailed size and model size information in the "Size" column. If you still have questions, our customer service team is happy to help you. Please provide the FARFETCH specific number of the relevant product when inquiring. The number can be found in the "Product Description" section.

Q: Can I cancel or modify my order?

A: Some items can be cancelled before we start preparing your order. Simply go to the "My Orders & Returns" page to do this; if you are ordering as a guest, please click hereIf you are ordering as a guest. Unfortunately, we are currently unable to add items to an existing order, so we recommend that you place your order again. For more details, please see our "Returns & Refunds".

If you purchase a customized product, please contact customer service within 48 hours after placing the order.