What is Douglas? Douglas Review, Features

Douglas is an online perfume shop, online pharmacy and cosmetics mail-order company that offers makeup advice in addition to perfume, makeup and skin care.

Business areas

1. Provide consumers with daily makeup tips suitable for them for free.

2. Get 2 free samples when you purchase the product.

3. Provide consumers with free gift wrapping and free greeting cards.

4. Support fast delivery methods.

5. Support online gift certificates to be redeemed on websites, apps or online stores.

6. The company provides strategic consulting, professional event management and transparent reporting.

Company Features

With more than 100,000 beauty and lifestyle products available in its online store, beauty marketplaces and approximately 2,400 branches, Douglas inspires people to experience unprecedented diversity in personal beauty.

Company Vision

As Europe's leading beauty retailer, Douglas is committed to providing customers with a unique platform to engage a discerning audience of beauty and lifestyle.

FAQ

Q: How can I find out when my order will be delivered?

A: You will find a link in your customer account under "My Orders" and in your shipping confirmation that you can use at any time to find out the current delivery status of your order.

Q: What if the item is defective or missing?

A: If your delivery is incomplete or defective, please contact our customer service at [email protected] or call the toll-free number 0 800-690 690 5.

Q: If I return one or more items, will I get a new invoice?

A: In case of return, you will not receive a new invoice from us. When making a transfer, simply deduct the price of the returned goods from the invoice amount. If you have already paid the invoice, we will credit the corresponding amount to the payment method specified when you ordered.

Q: If I return an item, can my credit be offset against a new/different order?

A: Basically no. If you have made several orders from us and are returning an item, the credit for your returned item will not be offset against outstanding amounts from other orders. Refunds for returned items will be made based on the payment method you used when placing your order.