What is Cross-border Chat? Cross-border Chat Review, Features

Cross-border chat is a customer service management system for multiple stores of Shopee/Lazada.

About Cross-border Chat

Cross-border chat supports mobile phone + PC online at the same time, chatting with customers anytime and anywhere.

Function

• Multi-terminal reply is more efficient: support Win/Mac OS computers and IOS/Android phones;
• Safe and risk-free use: the official platform API is officially connected and launched, without any store association risks;
• Automatic reply is more timely: the system automatically replies 24 hours a day, no need to hang up, and the store response rate does not need to be worried;
• Chat replies are more efficient: messages from multiple stores are processed centrally, saving time and effort;
• Good customer service allocation and management: a complete sub-account system to reasonably allocate stores to each employee;
• Automatic translation and easy reading: The system has a built-in translation function, and all text sent and received will be automatically translated.

Advantages

• Official API connection: safe, formal and unrelated;
• Multi-device linkage customer service system: you can engage in customer service work at any time;
• Centralized processing of store messages: one person can easily manage hundreds of stores.