What is Boost? Boost Review, Features

Boost provides best-in-class talent selection, training, engagement and motivation for hotel employees to deliver higher hotel guest satisfaction and financial performance.

About Boost

• Boost improves employee service skills through mobile oral assessment, learning, and career skills training, empowering employees to provide better service, resulting in happier and more loyal guests.
• Boost’s mobile training solution can be accessed and used anywhere, anytime, tracks and measures employee performance in real time, and is scalable, providing continuous, high-quality training for one hotel or a thousand.
• Boost’s mobile training and assessment solutions are powered by a proprietary automatic speech recognition (ASR) and analytics system and feature interactive animations and gamified content to make learning fun and engaging.
• Boost offers a range of training solutions through five different mobile apps, each designed to meet different learning requirements in the hospitality industry.
• Currently, more than 227 hotels across Asia are using Boost to teach more than 20,000 hotel employees the skills they need to improve customer service and career development.

Boost Solution

1. Improve voice

Improve your staff's comprehension, speaking and vocabulary skills in Mandarin and/or English with Boost Voice. Course content is sector-specific and developed with hoteliers in mind. It provides a highly interactive, continuous learning experience that teaches employees to speak a language that is most relevant to their workplace.

2. Promote upselling

It is a situational upsell training tool that enables hotel staff to target and capture additional revenue within the hotel or property through food and beverage upsells, room upgrades and promotional specials. With self-paced course programs and multiple Asian and European language support, Boost Upsell is suitable for front office management including food and beverage, front office and lounge.

3. Improve your skills

As a cost-effective and scalable job training solution, Boost Skills has over 130 practical courses simulating real-life scenarios in food service and housekeeping. The app offers self-paced lesson plans designed to improve service delivery standards and consistency in both disciplines.

4. Improve evaluation

Simplify the job search and selection process with Boost Assess, save valuable time and pre-screen candidates for language proficiency. The app measures candidates' listening comprehension, speaking and reading abilities, and tests vocabulary, grammar and spelling skills. The content is specific to the hospitality sector and the assessments are aligned to the CEFR.

Advantages

1. Higher revenue and lower costs

Increase revenue through upselling and reduce costs in training, retention, capital expenditures and increased employee productivity.

2. Improve customer satisfaction

Better service and improved communication with guests leads to higher guest loyalty, more referrals, and more active social media presence.

3. Employees are happier

Language skills are improved and professional skills are strengthened, resulting in more confident and happier employees.