Amazon seller successfully defends rights after malicious infringement complaint

According to an Amazon seller, one of his products has been sold on Amazon since 2016, and the product copy and pictures are all designed by himself. But recently when browsing the Amazon front desk, he found that a seller had plagiarized his product copy and pictures. So he first contacted the infringer, hoping that the other party would remove the product, and provided relevant evidence. However, after sending the email, the seller found 16 policy violation warnings on his Amazon account the next day.

After investigation, it was found that one of the infringers used the original photos of the seller to create a Shopify store overnight and added two products of the seller to the store. Then, the infringer sent the link of the Shopify store and 16 screenshots of the original photos to Amazon and complained about its infringement.

The seller said he also received an email from another infringing seller threatening to take "retaliatory" actions such as ordering a large quantity of the product and making an A to Z claim if the complaint was not removed.

Another Amazon seller encountered the same problem. He had been selling branded products on Amazon for four years and suddenly received emails from competitors asking him to remove them from the shelves, otherwise these people would start buying in large quantities, return all the products, and leave fake reviews.

Fortunately, both Amazon brand sellers successfully defended their rights. After continuous appeals, the sellers contacted Amazon platform personnel in many ways and provided sufficient evidence to prove that the sellers who maliciously complained about infringement violated Amazon's code of conduct that "sellers are prohibited from abusing sellers and attempting to damage or abuse other sellers' product listings and ratings."

According to the first seller, the customer service staff who handled the case said that Amazon now takes seller abuse very seriously and is expediting the handling of cases involving this issue. Therefore, if any seller encounters malicious complaints, please use official channels to properly protect your rights in a timely manner.