A large number of eBay accounts were blocked for unknown reasons. Resolver has handled thousands of seller complaints

Foreign media reported that more and more sellers on social media have complained that their accounts have been suspended without a clear reason, and the online complaint service Resolver has handled thousands of complaints from eBay sellers.

Recently, eBay seems to have suspended the accounts of a large number of sellers. Among them, one seller shared his experience from opening a store to being blocked: after changing his career, the seller opened a store selling women's clothing and accessories. As e-commerce sales became more and more popular, the seller was also tempted and chose to open his own store on eBay for online sales.

After years of hard work and management , the seller finally became a top seller, and his store had 100% positive feedback. He paid nearly 50,000 pounds in commissions to eBay in 6 years. However, just recently, eBay stopped the seller's account without warning. The seller was panicked and confused: How could a store that was selling normally be closed?

It is reported that eBay is using an automatic system to mark accounts with "suspicious behavior", but because the current algorithm's judgment method is not clear, many sellers are surprised and at a loss after their stores are blocked.

Not only that, recently some domestic sellers have reported in the group that their eBay accounts have passed the new payment and can place about 30 orders a day, but they were restricted just after a week, and the restricted money was put on hold and could not be withdrawn. They could not figure out the reason, so they had to come to the group for help.

After asking, I found that there were other sellers who had experienced similar situations, but they didn't know the reason or how to solve it. I could only suggest that she contact customer service. However, it was not easy to contact customer service.

It is reported that the online complaint service Resolver has handled thousands of complaints from eBay sellers, saying that the key problem many sellers encounter is that it is difficult to get a response from the platform, and they cannot determine the reason for being blocked, or the system has misjudged it, so they cannot file an appeal.

At present, once an eBay seller’s account is frozen, restricted or suspended, they can first check whether they have violated the platform’s rules or policies and whether they meet eBay’s minimum performance standards, including delayed shipment rate, tracking upload time, verification time, transaction defect rate or delayed shipment rate , etc.

In addition, sales of new payment methods that have just been implemented should not be too aggressive, and it is best not to collect too much in one day . If the seller's store sales increase significantly in a short period of time and the revenue is too high, it may also trigger eBay's security check.

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