What is SellerAppeal? SellerAppeal Review, Features

SellerAppeal is a platform that provides account appeal services for Amazon sellers, aiming to help sellers restore their accounts as quickly as possible.

Service Scope

1. Legal services: design patents, utility patents, intellectual property rights, trademarks, and copyrights.

2. Regulations: safety compliance, FDA claims, DEA claims, EPA statements, marketing claims.

3. Account health: review operations, ASIN creation, order defect rate, delayed shipment rate, and policy warnings.

4. Product compliance: used goods for sale, inauthentic, counterfeit, chronic defects, detail pages need correction.

Operation Process

1. Receive information

The customer needs to send SellerAppeal all the information about the case, along with the initial email from Amazon.

2. Case Analysis

All information will be assigned to SellerAppeal's policy experts for in-depth research, and SellerAppeal will quote based on the specific situation.

3. Send to Amazon

After completing the customer's customized appeal, SellerAppeal will email the customer the appeal documents and detailed instructions on how to send them to Amazon and restore the account as soon as possible.

FAQ

Q: How long does it take to restore my listing or account?

A: On average, Amazon takes about seven days to process and respond, but SellerAppeal’s fastest case was returned in 34 minutes.

Q: What information is needed to start an appeal?

A: SellerAppeal needs Amazon's suspension letter and then starts researching and writing an appeal email. If necessary, SellerAppeal will contact the customer as soon as possible and request further information.

Q: Does Seller Appeal need access to my Amazon seller account?

A: Yes, in certain circumstances – “used item sold as new”, “order defect rate”, “late shipment rate” or similar suspensions involving customer complaints, but in most cases, not required.

Q: When will the appeal be ready?

A: Seller Appeal guarantees that your appeal will be ready within three business days, but it can often be completed faster.

In urgent cases, customers can be assisted within 24 hours.

Q: What are the chances of successful recovery?

A: After studying your case, SellerAppeal will be able to estimate the success rate, and its current success rate is 98%.

Q: Is there any follow-up service after the complaint?

A: Yes, SellerAppeal's service includes all required follow-up and a complete revision of the appeal if necessary.