What is BESENDER? BESENDER Review, Features

BESENDER Technology started in Los Angeles, USA in 2015, focusing on overseas after-sales service, and has established a professional and experienced maintenance, customer service, and warehouse distribution team around the world. Besender is committed to helping customers improve after-sales efficiency, improve after-sales data, improve user experience, and provide customers with a complete after-sales service solution.

About Peterson Technology

Besender helps Chinese brands expand overseas through continuously improving high-quality service solutions, while maximizing the circular economy through value recovery solutions.

Core Business

1. After-sales service

We have a professional technical support team and service managers, all of whom come from the sweeper and vacuum cleaner industries. Appropriate after-sales service plans reduce unnecessary losses and risks.

Services include: quality inspection service; maintenance service; scrapping service.

2. Return processing

Through the processing services of products, parts and accessories, second-hand products can be converted into high-standard refurbished products to support your outsourcing service plans such as replacement, repair, secondary sales, etc.

Services include: refurbishment services; recycling services; environmental protection activities.

3. Warehousing and distribution services

Provide customers with one-stop warehousing and distribution services, including first-leg, last-leg, FBA transit, drop shipping, warehousing and other warehousing and distribution services.

Services include: FBA air and sea delivery; drop shipping; FBA transit.

4. Customer service

7*24 localized native-speaking customer service, quick response, mainly to solve users' inquiries, complaints and suggestions, and assist customers in purchasing and repair application operations. Effectively reduce product negative review rate and return rate.

Services include: call center; technical support; multiple options.

Service Scope

• The service centers are located in five Western European countries, North America, and Asia Pacific.

• Besender service team 40+;

• Warehouse and distribution service team 200+;

• Covering 30+ countries and regions;

• The service center covers an area of ​​96,000 square meters.

Service categories

• Sweepers and vacuum cleaners;

• Scooters and balance bikes;

• UAVs and gimbal equipment;

• Mobile phones, tablets, laptops;

• Smart home appliances;

• Kitchen appliances.

BMS operating platform

One system monitors global after-sales. Through the system, customers can manage the entire process of after-sales work orders and monitor the processing progress in real time, including logistics, after-sales (customer service, quality inspection, maintenance, refurbishment, data) and warehousing (material management, machine management, shipping and receiving), finance, data statistics and other information.

Besender Value

1. Optimize costs

Providing efficient after-sales service and simplifying the process can avoid the high cost and risk of sending people to overseas. This allows companies to ensure good after-sales service while minimizing costs.

2. Brand Premium

The process of helping consumers realize the product’s use value as much as possible not only maintains the brand value, but also increases customers’ brand stickiness, deepens brand imprint, and increases brand premium.

3. Technology and environmental protection

Through Besender's high-quality service program, while ensuring the integrity of Chinese brands, it also assumes the important responsibility of reducing e-waste pollution, extending the life cycle of electronic products, and maximizing the circular economy.

4. Consumer care

Besender believes that when consumers are frustrated or disappointed with their devices and brand experience, Besender's services can restore your consumers' confidence and improve satisfaction.

Corporate Culture

• Concept: Technology and environmental protection.

• Vision: To become the most trusted after-sales brand in the world.

• Mission: Dedicated to the key closed loop of brand overseas expansion - service.