What is Duoke? Duoke Review, Features

Duoke is a customer service management tool for LAZADA and SHOPEE e-commerce. It can manage multiple platforms and multiple stores at the same time and centrally handle customer messages.

About Duoke

Official website: https://www.duoke.com/

Duoke is an AI intelligent customer service reception tool that integrates customer messages from multiple platforms such as Lazada, Shopee, Tik Tok, Tokopedia, Facebook, etc. It manages multiple platforms and multiple stores in a unified manner, and processes customer messages in a centralized and efficient manner. It also provides a variety of practical functions, including automatic replies, automatic reminders for orders, payments, and reviews, and automatic responses to buyers' behaviors at all stages of ordering, effectively reducing losses caused by order cancellations, medium and bad reviews, etc. during the post-sale period. It also provides exclusive AI intelligent customer service functions, 7*24 hours AI customer service accurate reception, helping to save 70% of manpower, effectively reducing customer complaints, and promoting customer conversion. It supports both computer and mobile terminals, enabling message replies anytime, anywhere.

Multi-customer function

• More efficient chat replies: one-stop processing of messages from multiple platforms and multiple stores, saving time and effort;

• 7*24H online response: Equipped with AI intelligent customer service to provide accurate online responses throughout the day, with an accuracy rate of 95%+;

• Full-link order management: intelligently follow up the entire order process and effectively promote order conversion

• Automatic translation and easy reading: supports translation in more than 130 languages, making cross-language communication smoother.

• Store data visualization: multi-dimensional data analysis to explore potential growth points of stores;

• Customer service management is more efficient: 3 dimensions and 70+ indicators support refined assessment of customer service performance.

Advantages of multiple customers

• Safe and stable: official API connection, anti-correlation;

• Centralized management: Store messages are centrally processed, making it easy for one person to manage hundreds of stores;

• Mobile reply: supports PC and APP operations, enabling message reply anytime and anywhere;

• Brand guarantee: As a brand under Dianxiaomi, it has official cooperation with TikTok, Shopee and Lazada platforms, and its reputation is trustworthy;

• Service guarantee: 7*15 hours online customer service to answer questions. Regular iteration of new features

Development History of Dianxiaomi, the Parent Company

-In March 2015, the company completed an angel round of financing worth millions of RMB, invested by Zhichu Capital.

-In September 2016, the company completed a round A financing of tens of millions of RMB, invested by Zhongguancun Dahe Capital.

-In January 2021, it completed a RMB 150 million Series B financing round, led by CDH Investments and GGV Capital, and followed by Kunlun Capital.

-In June 2021, it completed a RMB 135 million Series B+ financing round, led by Gaorong Capital, followed by GGV Capital and CDH Investments.

-In March 2022, it completed a US$100 million Series C financing, led by Tiger Global Management and Huaxing New Economy Fund under Huaxing Capital, and followed by old shareholders GGV Capital, CDH VGC, and Gaorong Capital.

-In August 2022, it completed a US$110 million Series D financing round, led by SoftBank Vision Fund 2 and Sequoia China, and followed by Tiger Global Management, GGV Capital, and Huaxing New Economy Fund under Huaxing Capital.