What is Feedback Genius

Feedback Genius is a third-party tool from Amazon that allows sellers to automatically send reminder emails to buyers and ask them to provide product reviews and seller feedback.

Function

1. You can directly connect to Amazon Seller Center and call Amazon data directly;

2. Support multiple sites and manage stores in multiple countries at the same time;

3. Feedback Genius's email editing system supports H5 beautification effects, which can add links to induce positive reviews, and can also promote related products for promotion;

4. Feedback Genius’s functions are fully compliant with Amazon policies.

Supported Sites

Amazon United States, Canada, Mexico, United Kingdom, Germany, Italy, France, Spain

cost

Sellers can try it for free for 30 days, after which it will cost between $20 and $250 per month depending on the package.

FAQ

Q: Can I use Feedback Genius to send other information to users besides feedback?

A: Sellers can write any information they want to send to buyers, as long as they follow Amazon's policies. Some sellers use this tool to inform buyers that the goods have been shipped, and some also like to use Feedback Genius email attachments to provide instructional videos.

Q: When using Feedback Genius, will the sender name that buyers see when they receive the email be my name?

A: All messages sent by Feedback Genius go through the Amazon buyer-seller messaging system, so the buyer sees the seller's unique email address. Amazon's system then places the seller's seller name and email address in the From address and sends it to the buyer. Messages sent through Feedback Genius will always have the seller's correct Amazon seller name when viewed by the buyer, but the buyer does not have access to the seller's personal contact information.