ASIN was found to be infringing after 4 years, and the seller said he didn’t want to do it anymore

Amazon has always been ruthless in combating copyright infringement, but sometimes many sellers are accidentally injured. Their products are marked as infringing and removed from the shelves even though there is clearly nothing wrong with them.

Recently, another seller filed a complaint stating that their product was inexplicably found to be infringing, and that they had not received any email or system notification.

It is understood that this seller has been on Amazon for more than 7 years, and the ASIN that was removed from the shelves has been sold for more than 4 years. It is unknown why he was suddenly found to have infringed.

The seller posted a complaint on the forum saying that his ASIN was marked as a copyright infringement last month and is currently in the "product details page has been deleted" status. But strangely, he did not receive any notification or email reminder.

What’s infuriating is that the seller only received a notification email 20 days after the ASIN was deleted. He thought he could file a complaint after receiving the email, after all, his product did not infringe on any rights.

However, the seller found that although he received an email notification of infringement, there was no reminder on the account health page, which means that his account is in good health. So now the seller has no place to file a complaint and does not know why the infringement occurred.

To make matters worse, the seller has been trying to contact Amazon's account health team, but to no avail. No one has contacted him to resolve the issue even after leaving a phone number.

In this case, the seller tried many methods but to no avail. In the end, he even considered quitting Amazon and suggested that other sellers might also consider switching to other platforms.

After this post was published, it quickly sparked heated discussions among sellers. One seller left a message saying, "I have also encountered this situation. Both listings on the US site were down. I think the Amazon platform does not care about the life and death of sellers at all, but only cares about whether consumers are happy or not."

However, some sellers also suggested: "Don't easily choose to quit Amazon. I have encountered similar things before. If the product infringes and there is no way to appeal, change the product. Remember not to put all your eggs in one basket. Regarding the platform, I believe they will improve the seller-related policies in the future."

In addition to the seller, Amazon's official customer service also left a message saying, "Thank you for the information you provided. I know it can be frustrating when there is no way to resolve the problem. At present, I have forwarded your information to another team."

Although the problem has not been resolved yet, at least the seller has attracted the official attention, and subsequent resolution should be smoother.

Amazon

Infringement