The boss showed off the use of AI and then laid off 90% of the employees. Netizens: Your company is hopeless

A few days ago, the CEO of an Indian e-commerce company said that since the application of AI chatbots, the company’s customer service department has laid off 90% of its employees.

The CEO also posted the news online and said that the generative AI chatbot greatly improved the efficiency of customer service: the response time was shortened from 1 minute and 44 seconds to instant; the average resolution time was shortened from 2 hours and 13 minutes to 3 minutes and 12 seconds; and the customer service cost was also reduced by 85%.

It is understood that this Indian company is called Dukaan, a startup that provides website building services for users. Dukaan's CEO said that like many startups, we also need to put profitability first.

"People with a true technical background won't work in customer service. That would be like asking Messi to work as a full-time clerk at Decathlon," the CEO wrote on Twitter.

After making the decision to lay off employees, although the company received support from some people, there were still more voices of opposition and condemnation online.

One netizen replied: "Customer service is not just a blunt answer after searching for a template. If you think this is customer service, then I'm sorry, I think your product is garbage. The customer service interface is the link where you communicate directly with your customers, and all kinds of unexpected problems may occur in the process."

The CEO has now disabled the comment function under this post, but this has not frustrate the almighty netizens. Now more and more people are forwarding the post and adding their own opinions.

“Never sympathize with capitalists, because once you can no longer bring them profits, they will not hesitate to snatch the last bite of food from your mouth.”

Another user commented: "The lack of empathy and self-reflection in this post is really shocking. I know that sometimes it is difficult for businesses to make choices, but it is really low to use this for marketing."

After seeing the results, the CEO said he probably shouldn't have posted the post, but he did not regret the decision to lay off employees.

E-commerce

AI

Layoffs