Another product was recalled, and Amazon sellers were required to refund more than 500,000 yuan

Recently, a seller on Amazon UK reported that Amazon notified that one of his products needed to be recalled due to safety issues, and all previously completed orders needed to be recalled and refunded to buyers without reason. The refund involved an amount of up to 60,000 pounds (more than 500,000 yuan). The product link has been removed from the shelves.

It is understood that the product belongs to the beauty and personal care category. It is worth noting that once a product is recalled due to safety issues, there will be no partial order refunds. Instead, all completed orders, regardless of whether there are safety issues, need to be fully refunded to the buyer, and the refund fee will be deducted from the account balance.

Many sellers have condemned Amazon’s “overbearing” operations and suggested that the seller abandon this product, remove inventory in a timely manner, unbind credit cards, and minimize losses.

Another seller on the UK site reported that one of his electronic products encountered the same problem last month. The seller's product was "fishing enforcement" by a third-party monitoring agency in the UK. The product was first purchased, then taken for a set of tests, and then all the terms that the product did not meet the safety test were listed, and the seller was required to make corrections.

Amazon also immediately removed the product link, first requiring the seller to remove all products, and then informing the seller that the product would be recalled and that a refund would be provided to the buyers without reason. The seller reported that since the product was recalled, dozens of refund orders have been received every day, and many orders are still being processed ...

What makes sellers even more desperate is that once a product is recalled due to safety issues, the chances of a successful appeal are extremely low. In order to reduce losses, sellers generally adopt the method of "abandoning the car to save the driver", directly abandoning the product, withdrawing account funds, unbinding credit cards, and stopping losses in time.

In addition to the UK site, there are also a few cases where products on the US site have been recalled due to safety issues, with deductions ranging from tens of thousands to hundreds of thousands of dollars. Therefore, when selecting products, sellers need to consider product safety issues in advance, keep abreast of product safety policies in various countries, prepare product compliance documents in advance, and try to avoid similar situations.

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