Amazon seller forced to pay $9,245 for refunding one order twice

Yesterday, the editor learned from Amazon's official seller forum that a seller had an order worth $9,245 returned by Amazon, and the seller said that there were many problems in Amazon's processing process.

Seller ele said that he received an order totaling $9,245 four months ago, and received a refund for the customer's order one month later. The seller followed regulations and sent all the information (tracking number, carrier link, customer signature page, and BOL from the carrier) to the Amazon refund team. Subsequently, Amazon staff said that they successfully defended the seller's refusal to pay the refund and would not be responsible for the refund.

ele thought the matter had been settled, but later the customer resubmitted a refund application for the order. This time, Amazon staff sent an email to inform the seller: the customer re-disputed the charge through their card issuer. Amazon's defense in the re-dispute case was successful. You are responsible for the chargeback and Amazon will deduct $9,245 from your account.

The seller said that he was very confused about this. He had sent all the documents that could prove that the order had been delivered to the customer, so why was he still responsible for the refund? In addition, the seller said that there was a problem with Amazon's refund process. The first refund was applied for in August, and Amazon helped the seller successfully defend the chargeback. Yesterday, another one was opened. The same order could be refunded twice, and Amazon gave different solutions.

The seller SELLC said that the refund is between the seller and the credit card company, not between Amazon and the credit card company. Since Amazon's interests are not involved, Amazon does not care about the results and usually uses robots to handle claims. Therefore, in Amazon's notification, the content of the claim is not stated, only the seller is notified. Therefore, the seller should file a complaint against Amazon. The complaint should be based on Amazon's policies, and the content should be how the buyer does not comply with the policies in the buyer agreement they signed. At the same time, since Amazon is only responsible for notifying the seller, the refund is decided by the credit card issuer, so the seller must now take legal action against the buyer.

The editor would like to remind you that Amazon has been experiencing a lot of refund issues recently, with many fraudulent buyers and lawless elements trying to infringe on the rights of sellers and destroy the consumer environment. Sellers must sell products legally and in compliance with regulations, and use legal weapons to protect their own rights when necessary.

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