What is Shopee Shrimp Chat? Shopee Shrimp Chat Review, Features

Shopee Xia Liao is a professional Shopee platform operation and management tool. It is a store operation software that integrates efficient customer service, fan management and after-sales management. Xia Liao optimizes Shopee store information processing, saves labor costs for sellers, and improves service efficiency.

Services

1. Intelligent customer service

Intelligent replies solve the time difference problem of customers' regions, and automatic replies are turned on to ensure that customer service is always online. The omni-channel neighborhood customer service robot automatically solves more than 85% of common customer problems, improves the response speed of customer service personnel, and uses intelligent speech technology functions to assist customer service personnel in providing standardized services.

2. Permission management

To solve the problem of task allocation between customer service and store owners, multiple customer service sub-accounts can be set up in the system to be in charge of different stores, achieving flexible and multi-dimensional management of customer service work and ensuring clear work allocation.

3. Fan management

Quickly locate target fan groups, follow them in batches with one click, retrieve and remove "zombie fans", maintain store fan activity, increase store weight, and promote conversions.

4. After-sales management

Failure to promptly handle after-sales issues will result in unnecessary losses. The trial after-sales module can handle cancelled orders, returns and refunds in one stop, thus avoiding unnecessary losses.

5. IP Isolation

It solves the problem of multiple IPs of customer stores needing to be isolated, and IP isolation operation is safer.

Product Advantages

1. Unlimited sites

Covering all Shopee sites, easy one-stop management.

2. Multi-store management

Multiple accounts and multiple stores can be managed in a unified manner to reduce labor costs.

3. Online translation

Supports translation into multiple languages ​​worldwide.

4. Reliable and safe

In BS mode, important data is stored locally and service data is separated.

5. Sub-account management

Create sub-accounts for free to solve the division of labor problem.

6. Smart Reply

Customer service is always online to solve the problem of global time difference.

Operation Guide

1. Import store

2. Manage store fans

3. Use the customer service function

4. Enable translation service

5. Clean up zombie fans