What is El Corte Inglés? El Corte Inglés Review, Features

El Corte Inglés is the largest department store chain in Europe and a giant in the Spanish retail industry, with 70 shopping malls and 30 high-end department stores in Spain and Portugal.

About El Corte Inglés

Since its establishment in 1940, El Corte Inglés has remained loyal to its commitment to customer service and has always sought to meet the changing needs of public tastes and society. It has a regional sourcing headquarters in Hong Kong and offices in Shanghai and Taipei. Another sourcing office is located in Turkey. These offices use Global Sources' sourcing catalogs as a sourcing reference. The company stands out from its peers with its innovative spirit and diverse products, including textiles, durable consumer goods, groceries and household appliances. In addition, it provides a series of thoughtful services for international tourists, including 10% additional discounts, tax refund points, translation, hands-free shopping, currency exchange, concierge services, UnionPay payment, delivery services, gift wrapping, private shopping services, etc.

Advantages

• Since its inception, El Corte Inglés' business model has been based on an attractive, broad and varied business proposal, permanently integrating pioneering products and services. Its historical development has always been at the forefront of the times, setting trends, promoting changes and creating new concepts.
• This has led the company to develop a diversification policy through the creation of new business formats such as Supercor, Sfera, Bricor, Viajes El Corte Inglés, El Corte Inglés Seguros and Informática El Corte Inglés, among others.

Corporate Culture

• Brand slogan: "We provide you with everything you need" (the store for all your purchases).
• Brand characteristics: Innovation is one of the characteristics throughout the history of El Corte Inglés.

FAQ

Q: How can I contact El Corte English?

A: El Corte Inglés provides phone numbers and email addresses depending on the type of help you need. If you need information about food return services, you can always call 900 373 111 or email the company at [email protected]. If you need information about supermarket services, you can call 900 494 656.

Q: How do I return a Marketplace product?

A: You can call 900 373 111 or send an email to [email protected], where you must indicate the order number and the reason for the return (if applicable), provide the delivery address and the hourly packing time. You can also attach a withdrawal form. The product will be reviewed by the Seller and, once its condition has been verified, will be refunded using the same payment method used for purchase, all in accordance with the terms established in RDL 1/2007. The product must be in perfect condition with its original packaging. The Seller will not accept returns if the returned product does not contain all the products provided by the factory (accessories, original packaging…) or if the packaging shows signs of deterioration.

Q: Can I return items to a store other than the one I purchased them from?

A: Generally, any product purchased in one El Corte Inglés store can be exchanged or returned in another store by going to the corresponding department to which the item belongs. However, there are the following peculiarities to take into account:

• If the User receives a product that is not what he or she requested, but that appears on the User's sales receipt, he or she may contact El CorteInglés by calling 900 373 111 or by sending an email to [email protected].
• Exchanges and returns are not permitted between stores in Spain and Portugal.
• Returns are not accepted between stores in the Canary Islands, Peninsula and Balearic Islands if the brand is not represented.
• Opportunity Center: Exchanges and returns are only accepted at the same store where the purchase was made, for up to 15 business days.
• Sportown: Only exchanges and returns are accepted for products purchased in Sportown stores.
• AENA and TMJ stores: Only products purchased in El Corte Inglés stores can be returned in the aforementioned stores when the department where the return is to be made exists in that store.
• Bricco