What is Dongfeng CRM? Dongfeng CRM Review, Features

Dongfeng CRM (Yiwu Lelong Technology Co., Ltd.) was established on November 18, 2019. Dongfeng CRM is an efficient software that is indispensable for the refined operation of AliExpress.

About Dongfeng CRM

A software that focuses on the refined operation of AliExpress and is officially recognized by the service market. It is not an ERP and can be used together with the seller's current ERP. There is no conflict in what they do. It will not affect the seller's current usage habits at all, and at the same time greatly improve the seller's efficiency and increase orders.

Functional services

1. Customer Service Assistant

• One-click Google Translate
• Contact customers via WhatsApp with one click
• Automatically apply order, user, and logistics information in the template
• Quickly view and respond to logistics questions
• Multiple stores share templates

2. Customer Management

• Automatically mark customers such as Drop Shipping, Repeat Purchase, Bad Review, Dispute, and Cross-store Customers
• Customers can customize groups and filter by order amount, number of times, and other conditions
• Orders can be filtered based on order status, amount, SKU, country, reviews, etc.
• Conveniently send WhatsApp messages to customers

3. Logistics monitoring

• Detailed package information and statistics
• Abnormal or time-out status of packages can be seen at a glance
• Send message to customer