What is NICE inContact? NICE inContact Review, Features

NICE inContact is a foreign comprehensive service provider of cloud call centers and customer experience consulting. It is a leading cloud customer experience platform with unified customer analysis, omnichannel routing, workforce engagement, and automation and artificial intelligence methods.

About NICE inContact

• NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies customer analytics, omnichannel routing, workforce engagement management, and automation and artificial intelligence - delivering a seamless customer and agent experience - as part of an enterprise-grade cloud-native platform. With its open cloud foundation, CXone drives rapid innovation through open APIs, leading scalability and reliability (guaranteed 99.99% uptime), and carrier-grade connectivity (guaranteed voice quality);
• NICE inContact works with organizations of all sizes to create extraordinary and trusted customer experiences that build deeper brand loyalty and lasting relationships. Using NICE inContact CXone TM, the industry’s most complete cloud customer experience platform, we combine best-in-class customer analytics, omnichannel routing, workforce engagement, automation and AI on an open cloud foundation to help any company transform every customer interaction. Learn how our customer-centric expert services, innovative software, broad ecosystem of valuable partnerships and more than a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by leading industry analyst firms;
• NICE is a leading global provider of cloud and on-premises enterprise software solutions that help organizations make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes provide better customer service, ensure compliance, fight fraud, and protect citizens. More than 25,000 organizations in more than 150 countries are using NICE solutions, including more than 85 Fortune 100 companies.