Tmall and Taobao launched the "Cross-border Worry-free Hosting" service to increase support for domestic merchants to go overseas

Starting from Double 11 this year, Tmall and Taobao have added exclusive overseas channels, adding new positions and new services for domestic merchants to go overseas.

Global consumers are keen on shopping on Taobao. In fact, many Chinese merchants start their overseas business on Taobao. Tmall Taobao Overseas has launched a new " Cross-border Worry-free Hosting " service, which upgrades a series of cross-border shopping experiences. This is to help Taobao merchants who have never done foreign trade to go overseas more simply and efficiently, so that merchants can easily obtain new markets and new orders.

( Tmall and Taobao merchants can sign up for the " Cross-border Worry-free Hosting " service with one click and enter the exclusive channel for going overseas)

Merchants on Tmall and Taobao only need to sign a contract with one click and join the " Cross-border Worry-free Hosting" service with 0 entry fee . Their products can then enter the exclusive overseas channel and obtain more traffic support, including significant full-link overseas visibility and more resource exposure.

In addition, Tmall Taobao Overseas has invested hundreds of millions of yuan to upgrade cross-border services for contracted merchants, including lowering the threshold for free shipping on orders over a certain amount, more local return service options, exclusive customer service, etc., allowing consumers to shop with greater peace of mind, simplicity and ease .

For domestic merchants who want to try cross-border business, Tmall Taobao Overseas' " Cross-border Worry-free Hosting " service can be said to be a very low-cost, low-threshold opportunity. With almost no additional operations, they can "win without doing anything" when going overseas.

1. Easy settlement: No need to settle in a new platform or open a new store, the main account of Tmall /Taobao store can sign the contract , and the product details and inventory of the original store can be synchronized with one click;

2. Incremental channels: Hot-selling products will be more exposed and receive more traffic , increasing sales opportunities ; overseas GMV will be accumulated to the original store, and overseas data will be clearly visible ;

3. Worry-free after-sales service: After signing the contract , the platform will provide overseas return insurance (except for some special products). If the return occurs after leaving the country, the compensation will be paid without loss, and the goods do not need to be returned to the mainland. In other words, every order sold by the merchant is the actual sales volume, and there is no need to worry about sales losses caused by returns;

4. Overseas Insights: Based on overseas sales and market feedback, the platform provides merchants with accurate insights into overseas trends. Merchants can view these insights in "Business Advisor - Business Zone - Overseas Zone " to better manage their overseas businesses.

5. Merchant service tools : In the future, overseas customer service packages will be added to allow merchant customer service to serve overseas consumers more conveniently.

Currently, Chinese products can be sold to more than 200 countries and regions around the world through Tmall and Taobao . Ye Jianqiu, general manager of Tmall Taobao's overseas business department, said: "At the launch of Double 11, we invested in subsidies to upgrade cross-border services so that Chinese merchants who have never done foreign trade can also easily reach overseas markets, so that more Chinese products can serve global consumers. "

Tmall

Taobao

Worry-free cross-border hosting