Multiple guarantees for merchants Cainiao International Express is the first to launch "compensation for late arrival" in Europe

In order to meet the massive cross-border parcels of overseas summer promotions, Cainiao International Express took the lead in launching the " Late Arrival Compensation" service for all cross-border merchants , with the first stop being Spain. This service is a major logistics guarantee measure for cross-border merchants.

It is reported that Cainiao has previously launched the " compensation for late delivery " guarantee with AliExpress , and this time it will be open to all cross-border merchants. Through cross-border e-commerce platforms, independent websites and ERP systems , merchants can choose Cainiao International Express for global delivery ; in addition, they can also enjoy domestic pick-up , global delivery , free trial orders , full-link tracking, "compensation for late delivery" and other advantageous services.

On the consumer side, Cainiao's "compensation for late delivery" guarantee is becoming one of the key factors for overseas consumers to choose Chinese products . For example , Spanish consumers who place orders on the AliExpress Choice channel can enjoy the logistics commitment of " must arrive within 9 days, compensation for late delivery ". If the goods are not delivered within the displayed time, overseas consumers can apply for corresponding compensation.

In addition, for international parcel products with different logistics timelines, Cainiao can provide differentiated compensation guarantees to meet the needs of different cross-border merchants . In the future, the "compensation for late arrival" policy will cover Cainiao's major overseas markets.

It is reported that compared with the domestic express logistics chain, based on trading entities in different customs territories, buyers and sellers reach transactions through e-commerce platforms and make electronic payment settlements . Cross-border logistics needs to go through seven major links: domestic collection, sorting and transportation, customs clearance, sea, land and air transportation, overseas customs clearance, overseas warehousing and sorting, and terminal delivery . Any problem in any of these links will affect the final certainty of performance.

A person in the cross-border logistics industry told the reporter that under normal circumstances, e-commerce express delivery from China to Spain takes one to two weeks. Cainiao is almost the first international express delivery company in the industry to dare to launch the "compensation for late delivery" policy. The consumer satisfaction brought by this highly certain logistics product can directly boost product overseas sales and store rankings.

The multiple guarantees of cross-border logistics between China and Europe are inseparable from the continuous optimization of the international express network. On the one hand, Cainiao has widely deployed export-preferred warehouses in China. For the Spanish market, the goods in the preferred warehouse can quickly complete the in-warehouse operations through functions such as fast packaging, intelligent order consolidation, and direct shipment of packages, and board the charter flights of the corresponding ports. It is expected to be 1-2 days earlier than the merchants' self-delivery ; on the other hand, Cainiao has built its own terminal distribution network in Spain, which can cover most parts of mainland Spain . After the package is collected locally, the delivery can be completed the next day in most areas.

The person in charge of Cainiao International Express said that in recent years , Cainiao International Express has continued to invest in overseas logistics infrastructure construction, and the local terminal distribution network has expanded rapidly. Through intelligent order consolidation , China-Europe charter flights , overseas automated distribution centers , and refined operations of distribution stations, we hope to create an international express product with both cost-effectiveness and stability in the industry, and provide logistics guarantees for e-commerce sellers, independent station sellers, and overseas brands.

It is understood that Spain is one of the markets where Cainiao has focused its overseas infrastructure investment. Relying on Cainiao's overseas warehouse clusters, automated distribution centers, delivery stations and self-collection cabinets in Spain , Cainiao International Express can simultaneously serve multiple logistics scenarios such as cross-border small packages and local warehouse delivery in Spain .

Cainiao International

Late arrival must be compensated