The British government will provide export support services for cross-border sellers

Recently, Amazon Europe announced that the British government will provide a new export support service for British sellers , which can answer sellers' export-related questions by phone or online .

The main contents of this service include the following aspects :

The conditions for selling into new markets ;

the paperwork required to sell goods abroad ;

The rules for the specific country in which you want to sell your services .

Sellers can find out more about the service by visiting the UK government website .

Originally, this should be a service that seems to be helpful to sellers, but after reading this announcement, sellers don’t seem to buy into it.

One seller directly stated: This must be a joke to me . The government doesn’t even know how this works. It’s simply the blind leading the blind .

Seller "JR_Wristbands" believes that no matter how well-intentioned the UK government is in launching this service, there are still too many factors that cannot satisfy everyone's requirements. Because the government does not understand how the Amazon FBA system works, the system has many loopholes, which will have a negative impact on the operations of cross-border sellers .

"JR_Wristbands" also said that whether using FBA or FBM , they have many challenges and no unified solution . Even if sellers comply with all shipping regulations , mistakes made by consignees and customs can lead to product losses , increased shipping costs and other problems.

"JR_Wristbands" also questioned the content of the support service regarding " rules for specific countries /regions where services are to be sold" . He believed that the UK government would only provide advice to sellers on content applicable to the UK , but could not solve issues related to the destination country /region of the sale .

In addition, Amazon also expressed in the announcement that it hopes sellers can actively provide suggestions for improving Amazon's services.

One seller expressed the hope that Amazon could change its unrealistic return policy , as Amazon's returns, claims, delayed shipments and other reasons have brought great risks to their business activities. Due to the high risk of loss, he is now unable to sell products to any EU country through the Amazon platform .

I hope Amazon can listen to the opinions of sellers and provide better service support for cross-border sellers.

Amazon

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