eBay's "ghost listings" reappear, sellers' repeated feedback to no avail

Recently, according to foreign media reports, some eBay sellers reported that some products that had been sold in the past were re-listed and sold again without the seller's permission. eBay's customer support representatives stated that this was a known problem and eBay is currently urgently fixing the situation.

In the eBay forum, many sellers who have encountered this problem said that eBay published the sold items in UNSOLD, and a "ghost listing" inexplicably appeared in the seller's store. The listing can be searched and purchased, but it is not on the seller's active listing page. Many sellers have made sales errors because buyers purchased products from the "ghost listing" and have had to contact buyers many times to request returns and refunds to resolve the problem.

Subsequently, sellers expressed their opinions on the issue of eBay "ghost listings" in the forum .

Seller A: This has been going on for years on eBay, and every time the staff's response is "this is a known issue", but it is never fixed. Because "ghost listings" can help them reduce sellers' sales while inflating their GMV, and even increase the seller's chance of receiving a FVF penalty. Never trust eBay , eBay will not prioritize fixing a bug unless it costs eBay money.

Seller B: The "ghost listing" phenomenon has been going on for years, and I just had the same thing happen to me this month. As long as eBay can profit from "ghost listings", it will not stop. Now that eBay can keep the seller's 0.30 transaction fee due to the new policy requirements, I expect this glitch will never be fixed. Less protection, more rewards, this is eBay.

Seller C: This has been going on for years. I encountered several "ghost listings" a few years ago, which I reported to eBay staff. eBay admitted that the listings were not from my IP address, but they would not admit that their system re-listed the items.

Seller D: This is indeed a "known" glitch. When a buyer clicks to relist all unsold items, the sold items will appear, thus suggesting that eBay buyers can purchase "ghost" products that do not exist at all.

It seems that the problem of "ghost listings" has indeed affected the sales activities of eBay sellers. The editor would like to remind sellers to always pay attention to store operation details and check the sales status of goods in a timely manner to avoid losses.

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