Buyers maliciously return goods on multiple platforms, but smart sellers can see through it at a glance

Whether in the domestic or overseas markets, malicious returns on e-commerce platforms are not uncommon. Recently, a seller shared a malicious return incident he encountered.

According to the seller, he has been selling electronics on Amazon for more than 13 years and recently sold a used but reliable digital video camera on the platform. However, the buyer claimed that the product was defective and requested a return, claiming that the device turned off after 45 minutes of use and could not be charged.

The seller was sure of the product's quality, so he had his doubts. He searched for the delivery address and found a camera repair shop operating nearby. A comment below mentioned that the shop had bought a camera from his (the person who left the comment) eBay store, replaced the intact parts with broken ones, and then returned the product.

This shows that the buyer seems to be a habitual offender of "casting a wide net". After receiving the returned camera, the seller found that it could not even be turned on, but the comprehensive inspection and certification before the sale showed no defects. It should be that the motherboard and main components were replaced and used as their own repair parts.

The seller did not refund the money immediately after receiving the return. I wanted to see if there was a better solution. Many sellers also provided various suggestions in the comments.

Seller A: You'd better file a fraud report with USPIS.

Seller B: In addition to filing a fraud report, you can also report the case to the buyer's local police department to at least keep him on a "watch list."

Seller C: Since the internal retail parts were replaced and there was no damage on the surface, it was difficult to prove this to Amazon.

Many sellers in the comments also suggested taking measures to prevent tampering , such as screws with warning labels or exclusive markings. Many sellers also said they had similar experiences, and now in order to avoid such malicious returns, they have come up with various ways to fight wits with unscrupulous buyers.

News of malicious returns is not uncommon. For example, in a recent fraud case involving $290,000, the fraudulent buyers may face 20 years in prison.

It would be fine if you don’t encounter this kind of situation, but if you really encounter it and the amount is large, the seller should try his best to take measures to protect his own rights.

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