After the independent website copied the Amazon seller’s listing and filed a complaint, the seller’s products were forced to be removed from the shelves!

Recently, the editor learned from the official Amazon seller forum that a seller’s listing was plagiarized by an independent website, and then the independent website complained to Amazon about the seller infringing on intellectual property rights.

The seller "MOnica_US" said that Amazon sent an email to inform him that a listing was removed due to infringement of intellectual property rights. The official reason given was that the owner of an independent website complained that the pictures and text of the seller's listing were suspected of plagiarism.

The seller entered the independent website through the website provided by Amazon and found that the pictures and descriptions of the products were all copied from his own, and even the reviews were copied from the buyers' comments under his own products. A few days later, when the seller browsed the independent website again, he found that there were several new products. The seller found the same product link on Amazon and followed it. When he checked again, he found that these products on Amazon had been removed.

Currently, the independent website is still in operation and more products have been added, which indicates that more products of Amazon sellers have been removed from the shelves. "MOnica_US" said that Amazon's way of dealing with complaints is to remove products from the shelves. Although many people can appeal back, the time required ranges from three days to half a month, which will cause serious losses to sellers during this period.

Subsequently, Amazon staff said that if the seller believes that the product was removed due to misjudgment, they need to provide a detailed explanation and strong evidence to prove that the ASIN is not in violation (for example: original images and original documents). In addition, Amazon emphasizes that the platform has the responsibility to conduct appropriate investigations every time it receives a complaint to ensure product compliance. Although the temporary removal of products has caused great trouble to sellers, it is hoped that sellers can understand that the purpose of the review is to protect the rights and interests of buyers and sellers.

As for the phenomenon of malicious complaints after independent websites plagiarized listings, many sellers said they had the same experience. Sellers said that such independent websites did not only target one or two sellers, but also stole sellers' listings from the Amazon platform in large quantities, and then maliciously reported them, causing the sellers' store products to be removed from the shelves, and sales and reputation to be damaged.

Amazon is understandable in investigating complaints, but it should also clarify right and wrong, rather than simply removing all products that have been complained about. After all, the seller is also a victim ...

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Independent website