What is Shopee Customer Service? Shopee Customer Service Review, Features

In order to provide buyers with a better shopping experience and facilitate communication between sellers and buyers, Shopee provides customer service for sellers on small language sites.

The detailed customer service information of each site is as follows:

1. Malaysia, Singapore, Taiwan, and the Philippines

The common languages ​​of the above four sites are English, English, Chinese, and English respectively. Sellers are required to provide customer service to buyers themselves.

2. Thailand, Indonesia, and Vietnam sites

The common languages ​​of the above three sites are Thai, Indonesian and Vietnamese respectively. Shopee has equipped the sellers of these three sites with customer service teams to provide customer service to buyers.

After sellers open stores at the above three sites, please contact their account managers to assist in establishing a customer service QQ group with the local customer service team, so that local customer service can provide timely customer service assistance to sellers.

After establishing a customer service QQ group with the local customer service team, you need to pay attention to:

(1) If the seller changes the store login password, please inform the account manager and customer service staff in time, otherwise the local customer service will not be able to log in to your store and will not be able to provide you with customer service in time;

(2) Please do not open the chat window. Once the chat window is opened, the message will be considered read by default, and the customer service staff will only reply to unread messages. If you accidentally open the chat window, please inform the local customer service in the QQ group to prevent the local customer service from missing the buyer's message;

(3) If the seller finds that there are still many chat messages that the local customer service has not responded to, he can remind the local customer service in the QQ group to reply as soon as possible;

(4) If the seller has a customer service team that can provide customer service for the minority language site and does not need Shopee to provide customer service, please inform the relevant account manager.