Shopee sellers, please pay attention to these details when processing orders

When processing an order, there are some important details that sellers should pay attention to.

After receiving the order, if the seller has the goods, you can directly enter the order processing stage, but if the seller does not have inventory , you need to purchase the goods according to the order.

When choosing a supplier , sellers also need to consider product cost, logistics cost, shipping time, reviews from existing customers , etc.

It is understood that the Shopee platform requires a 2-day preparation time for non-pre-sale goods , so sellers should pay attention to the delivery speed and stability of the supply.

Sellers should also note that the lower the price of the purchased goods, the better. They should give priority to suppliers with fast delivery speed and a large number of positive reviews, especially when the price difference is not large. In actual procurement, sellers can also save costs with the help of marketing activities of e-commerce platforms.

In addition, if the shipment volume is large, sellers can use the shipping pick list and packing list to facilitate the inventory of goods. When processing a small number of orders normally, sellers can download shipping labels .

There are also some small details that sellers can pay attention to. For example, they can take photos to preserve evidence before the goods are shipped. When the items are lost, they can claim compensation from Shopee logistics customer service based on the photos and logistics order numbers .

In addition to paying attention to the above details when processing orders, sellers should not take it lightly when facing various refund situations.

Currently, except for the Thailand site where partial refunds are not possible, on all other sites on the Shopee platform, sellers can choose to refuse a refund after the buyer applies for a refund, and local customer service will intervene to operate a partial refund.

Parcels from the Malaysia site cannot currently be returned to China via SLS logistics. If a return or exchange occurs, the seller needs to negotiate with the buyer on the return method and cost sharing.

When the buyer initiates the application, the order will enter the return and refund status. At the same time, the seller will receive an email reminder and can click the "Reply" button of the return /refund order to enter the order details page to view the reason for the application.

Sellers should try to avoid letting buyers choose "seller requests cancellation" as the reason for canceling orders, otherwise points will be deducted.

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