What is Callnovo? Callnovo Review, Features

Callnovo is a world-leading one-stop multilingual customer service and technical support customer service outsourcing (contact) call center. The Callnovo brand started in Toronto, Canada in 2004. It has currently deployed overseas customer service and technical support talent teams in more than 30 languages ​​in more than ten countries and regions around the world.

About Callnovo

Callnovo provides one-stop customized call center (contact center) customer service and technical support outsourcing solutions for many Fortune 500 companies and large, medium and small Chinese companies going overseas 24 hours a day, 7 days a week through multiple customer interaction methods such as telephone, email, online website, social media, SMS, etc.

Callnovo’s customer service operation experience in many industries around the world includes: cross-border e-commerce, games and animation, medical devices, fashion, consumer electronics, real estate, education and training, telecommunications and media, aviation and tourism, media conferences, software and hardware, Internet, human resources, etc.

The location of Callnovo's global service centers is selected by comprehensively considering various factors such as the political environment, education level, public security and transportation, salary costs, and humanities of each country to help corporate customers achieve the greatest degree of native language proficiency of business representatives, maximize cost advantages, and optimize technology.

Service Content

1. Overseas language customer service team services

The talent turnover rate of global native-speaking 24-hour customer service is low, and the online cycle can be flexibly arranged.

2. Global Telephone Communication Cloud Platform

Reliable technology development, powerful communication platform, flexible connection, multi-channel contact technology, reasonable communication costs, and embeddable cloud communication.

3. CRM Customer Relationship Management System

Customization on demand, multi-language support, and automated processes to efficiently manage customer relationships.

4. Customized development of AI

Natural and smooth, accurate and reliable, efficient operation, and enhanced experience.

Service Advantages

1. Ability to provide services in more than 30 languages ​​worldwide.

2. Native-speaking customer service representative talents.

3. One-stop responsibility system for outsourced project management.

4. Global cloud communication platform with full coverage of multiple channels.

5. CRM customized development and integration.

6. Customized development and integration of artificial intelligence (AI).