What is Shipway? Shipway Review, Features

Shipway provides users with an all-in-one shipping solution to help users monitor and track returns in the easiest way.

About Shipway

• Shipway makes it easier to sync orders with logistics partners and helps in following up on orders. Switching and automatically assigning orders to the right carrier partner makes the process hassle-free. Whether you place 50 orders to 500 orders, Shipway can easily scan and process them. It is a great tool to display and check orders, and it also reduces shipping costs.
• Shipway helps users monitor and track returns in the simplest way, reducing return-related customer service traffic by 30%. Shipway simplifies returns management (refund and exchange processes) and reduces the burden of manually creating requests to 0.

Shipway Features

1. Shipping intelligence

• Process orders from multiple sales channels and marketplaces;
• Automatically assign packages and carriers;
• Increase order fulfillment speed by 50%;
• Generate thousands of shipping labels, invoices in just a few clicks.

2. Brand tracking and notifications

• Branded WhatsApp, email, SMS alerts;
• Allow customers to track on your website instead of on the carrier’s website;
• Supports multiple languages ​​and regional operators;
• Reduce “where’s my order calls” by up to 80%.

3. Express aggregation

• Extensive coverage, spanning 29k+ passwords;
• Guaranteed pickup within 24 hours for faster delivery;
• Quickly resolve weight discrepancy disputes;
• High on-time performance achieved through dedicated POC.

4. Returns and Exchanges

• Brand DIY return page;
• The Returns Panel approves/denies refund and exchange requests;
• Automatic reverse pickup using QC;
• Instant cash on delivery/prepaid refunds at different stages;
• Reduce the 15-day return cycle to 5 days.

5. Cash on Delivery Fraud Detection

• Automatically detect risky orders with a high probability of fraud;
• OTP, IVR Call and WhatsApp-based COD order confirmation;
• Convert risky cash on delivery orders to prepaid orders;
• Flag customers with bad purchase histories;
• Reduce RTO and chance of operational losses by up to 30%.