Amazon seller received 13 customer complaints in one day: Are we being pranked?

Recently, a seller posted on a forum that he had received 13 customer complaints in just a few hours , all of which were about product damage, making people wonder if it was a prank by a competitor.

It is understood that this seller has been on Amazon for more than ten years and has never encountered such a thing before. However, he received more than a dozen customer complaints within 5 hours yesterday, and without exception, they all claimed that the products were damaged or defective.

The seller said that he had reported the situation to Amazon and asked Amazon to provide more details. However, the seller also said that he did not hold out much hope for this, after all, from past experience, the help Amazon can provide to sellers is very limited.

After this post was released, it quickly resonated with sellers, and many sellers also left messages saying that they had encountered similar situations.

According to one of the sellers, he has been working on Amazon for 8 years. A few days ago, he suddenly received 4-5 customer complaints, all saying that the products were damaged or defective, but he had never encountered such a situation before.

Some people have found that after receiving customer complaints, the weight of their products will decrease accordingly, and sales will also decline accordingly. At the highest point, sales for that week fell by more than 40% month-on-month, which is a huge impact.

As the popularity of this post continued to rise, Amazon's official customer service also noticed the problem and left a message.

“Thank you for your feedback. There may be many reasons for receiving such customer complaints. You may need to provide source documents about the product or relevant invoices for the product and use these documents to file a complaint.”

However, this "standard" answer obviously did not satisfy the sellers. The seller who posted the message said that he was the manufacturer of the product, so there was no need to provide an invoice, and that his products had no quality problems, and his ten years of sales experience could prove this.

Some people also questioned how providing an invoice could prove the quality of the product or the condition it was in when it was delivered. This complaint process obviously has no logic.

At the end of the incident, the seller said that he had eliminated the reminder that appeared on the account health page, but he was still worried and concerned that this would happen again in the future.

Amazon

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Customer Complaints