What is Forward Bank? Forward Bank Review, Features

Forward Bank is a commercial bank whose main business for more than 15 years has been to serve private clients.

About Forward Bank

JSC "BANK FORWARD" is a commercial bank, the main focus of its activities for more than 15 years has been on serving private customers. Forward Bank pays special attention to the field of consumer loans, credit card products and attractive deposit offers for the Ukrainian people. At the same time, the focus of the bank's work is on the innovation of products and services at the European level and the introduction of new approaches to service quality. The focus of Forward Bank's activities is attention to the financial situation of customers and high international quality standards of bank products and services.

Frequently Asked Questions about Forward Bank

Q: Will the Bank accrue interest and commissions during the quarantine period?

A: During the quarantine period, i.e. from March 1, 2020 until the end of the quarantine established by the Cabinet of Ministers throughout Ukraine (inclusive), forward banks do not impose penalties and penalties for late payment of mandatory minimum payments. The customer must pay interest, fees and commissions in accordance with the terms of the existing contract. If you have any difficulties in making payments, please inform the bank immediately! We will provide solutions to the current situation.

Q: Will the bank freeze my card during the quarantine period?

A: Forward Bank operates in standard mode. During the quarantine period, the bank's cards will not be blocked, except for overdue debt repayments and non-fulfillment of other terms of the permanently valid agreement.

Q: Will the Bank collect fines and penalties during the quarantine period?

A: According to the law of Ukraine "On Amendments to the Tax Code of Ukraine and on Supporting Taxpayers in the Implementation of Measures Aimed at Preventing the Emergence and Spread of the Coronavirus Disease (COVID-19)", from March 1, 2020 to the last calendar day of the month (inclusive) when the quarantine ends, established by the Cabinet of Ministers for the whole of Ukraine, Forward Bank will not impose penalties and penalties. The client is exempted from liability for overdue payments only during the quarantine period. After the end of the quarantine and until the nearest settlement date, the client must pay the previously unpaid amounts and enter the planned debt repayment schedule.

Q: After the closure, can I withdraw funds in my currency deposit at a bank branch?

A: So far, the forward bank returns the currency deposit amount and accrued interest in the currency of the deposit. To do this, we ask the customer to first contact the bank's contact center and order the appropriate amount of currency. We will order the required amount and inform the customer when he can contact the branch.

Q: What is a Contact Center Access Code?

A: A contact center access code is a numeric or alphanumeric code of personal information that allows you to identify the customer when contacting the bank by telephone.
The Digital Access Code is a five-digit code that is sent to customers via SMS when they apply for a consumer loan.
Alphabetic Code - This is the code assigned by the client when the contract is drawn up.