What is Amazon Home Services? Amazon Home Services Review, Features

Amazon Home Services is a program launched by Amazon in March 2015. Service providers are qualified professionals who provide a variety of installation, assembly, or professional home services.

About Amazon Home Services

Amazon's official website launched the "Home Service" project, which was first launched throughout the United States. It aims to continue to maintain the existing customer base and attract as many new customers as possible. Amazon Home Services provides a variety of services, including home repairs, furniture assembly, cleaning, home theater, computer and electronics, garden, outdoor and smart home services. Through this service, consumers can book professional assemblers, cleaners, handymen, plumbers, installers, gardeners and other professional housekeeping staff. For example, if you buy a new piece of furniture, you can make an appointment with professionals to help assemble it through Amazon Home Services.

Service Area

Amazon Home Services' U.S. service areas include: Seattle, New York, Los Angeles, Miami, San Francisco, New York City, Houston, Seattle, Chicago, Washington DC, Philadelphia, Boston, Dallas, Atlanta, Phoenix, San Diego, Portland, Detroit, Denver, Orlando, Pittsburgh, etc.

Amazon Home Services provides services in Greater London, Southeast England, Manchester, Birmingham, Nottingham, Southampton and other places in the UK.

Service Provider Qualification

Service providers can only provide services to Amazon by invitation, and if applicable, all service providers and technicians must undergo background checks to obtain licenses. Service providers can apply online on the Amazon website, and the commission fee is 20%.

cost

This service is divided into three categories: standard service, customized service and regular service. Amazon charges a uniform commission of 5% from the transaction price. In addition, there are platform fees of different proportions: 15% for standard service, 19% for customized service and 5% for regular service.

How it works

The project works in the way that Amazon acts as a middleman between customers and service providers. Customers purchase services through Amazon's online platform, and service providers provide door-to-door service after receiving the order. Amazon provides after-sales service and takes a 10% to 20% profit from the customer's payment amount. Consumers only need to add services to the shopping cart, select the service appointment date and specific time at checkout, and then pay after the service is completed. "If customers are not satisfied with the service, they can get a refund of up to $2,500," said Peter Felici, vice president of Amazon's market.

Advantages

1. Amazon Home Services can help users easily make appointments with various professionals, such as home entertainment center experts.

2. Amazon can help users complete complex basic work, such as conducting background checks on these people and ensuring that they have appropriate insurance, so that consumers know that they are booking a trustworthy service provider and can purchase products with confidence.

3. Amazon will also provide guarantees for service satisfaction, such as requesting rework or refund when users are dissatisfied with the service.

4. Users with verified identities can leave comments, so users can rest assured that the comments on the platform will come from users who actually purchased and used the service.

develop

In June 2018, Amazon Home Services was launched in the UK.