What is HungryPanda? HungryPanda Review, Features

HungryPanda is the world's leading local life platform, with businesses covering online food delivery, new retail, fresh food delivery and lifestyle services. It has 3.5 million registered users, over 60,000 merchants and over 40,000 rider partners.

About HungryPanda

• HungryPanda is an overseas Chinese food and Chinese Super League food delivery APP developed by HUNGRYPANDA LTD, providing Chinese food and Chinese Super League food delivery services in the UK, France, New Zealand, Australia, South Korea, Japan, Singapore, the United States, Canada, Italy and other countries.

• HungryPanda was founded in 2017 to provide professional online meal ordering services for overseas Chinese users to satisfy their Chinese appetite. HungryPanda is committed to promoting the digitalization of the overseas Chinese catering industry and providing overseas merchants with efficient and integrated operational solutions. It aims to provide convenient online meal ordering services for overseas Chinese communities.

• Smooth mobile APP operation experience, familiar all-Chinese ordering interface, safe and convenient online payment methods, fast and professional delivery services and a 24-hour online customer service and after-sales team. Restaurant categories cover Sichuan cuisine, Cantonese cuisine, barbecue, hot pot, Northeastern cuisine, milk tea, Japanese food, Korean food, desserts, etc., and also provide fruit, vegetable, supermarket, flower and other product delivery services.

HungryPanda's Advantages

1. Accurate user positioning

Focus on overseas Chinese immigration and study abroad market, accurately locate overseas Chinese user groups

2. Huge user base

The platform serves more than 100,000 Chinese users every day and has rich data resources

3. Comprehensive user coverage

Optimize the ultra-high frequency consumption scenarios of Chinese food, and provide services that deeply reach the target group

4. Mature promotion experience

Cooperate with high-traffic platforms Alibaba, Student.com, Xiangyuan Food, and increase exposure with high cost-effectiveness

5. Diverse advertising channels

Online App advertising push + offline takeaway word-of-mouth recommendation provides diverse distribution channels and brand customization

6. Win-win word-of-mouth binding

The platform selects selected enterprises to join the platform, binds reputation, shares risks and achieves win-win results

Values

Become a leading online catering and lifestyle platform in the global market, empower the overseas Chinese food industry, and build a bridge between Chinese food lovers and Chinese cuisine.

FAQ

Q: What payment methods does HungryPanda food delivery currently support?

A: We support Alipay, WeChat and international credit/debit cards. Payment methods vary slightly in different countries.

Q: Why do I get a message saying "There is an abnormality in my account and I cannot place an order"?

A: The system will automatically block (customer service has no right to unblock) the following behaviors, including (but not limited to): i) those who have made false transactions (fabricated orders that do not exist in real transactions); ii) those who have placed orders maliciously;

Q: What does overtime compensation mean?

A: The overtime compensation model means that the merchant promises a delivery time and a discount, which is calculated from the time the user places the order. If the takeaway is delivered after the promised time, the takeaway will be charged at the discounted price. Due to bad weather, long cooking time for certain foods, or other factors, the merchant will selectively extend the promised time or not make a promise. Pre-orders are not included in the overtime compensation.

Q: Are there any restrictions on the use of member red envelopes?

A: i) There is no amount threshold requirement for most member red envelopes, but a minimum payment of RMB 0.01 is required for each order. If the deduction amount is less than the red envelope amount, RMB 0.01 must be paid; ii) Each red envelope can only be used once and cannot be stacked or split; iii) The red envelope must be used within the validity period. Expired red envelopes will become invalid immediately. Please pay attention to the validity period of the red envelope.

Q: How to file a complaint if you are not satisfied with the merchant’s service?

A: After completing the evaluation of the order, you can click Feedback in the order details page to complain to customer service, or call HungryPanda's customer service hotline (see the bottom of the page).