After the seller closed the refurbishment service, the product was still resold by Amazon

In online shopping, product packaging and quality are important factors that affect consumers' shopping experience. Everyone hopes that the products they receive are brand new and exquisite . For some jewelry sellers, product packaging is particularly important.

While browsing the official Amazon forum , I noticed that a foreign seller closed the refurbishment service , but the product was still resold by Amazon FBA in a very bad condition . The seller then received a one-star bad review from consumers .

Image source: Amazon official forum

The seller, named "PopTart," said that their products are shipped through Amazon FBA, and recently FBA sent consumers a necklace product that was returned by someone else. The outer packaging looked very bad, and the product was not quality-checked. The gift box was shredded and taped together, and the jewelry necklace inside was scratched. After receiving the product, the customer left a one-star negative review with a video.

Image source: "PopTart"

The seller said he couldn’t understand it because it seemed to be FBA’s fault. “PopTart” said he tried to contact Amazon by phone to ask if he could delete the bad review, but the only answer Amazon gave was “no”!

PopTart believes that this negative review has damaged his brand image, but he does not know what to do because he cannot contact the consumer except through Amazon's messaging system, and cannot ask the consumer to delete or modify the review.

It is reported that "PopTart" has closed its product refurbishment service, and it is not clear why this happened. Under this post, there are also sellers who said that they encountered the same thing. Their refurbishment service is closed, but the same situation as "PopTart" happened last year. What's worse is that they were complained by consumers, and then the products were removed from Amazon.

Some sellers said that they hope Amazon will send FBA returns back to them instead of asking Amazon employees to confirm whether these products can be resold, which can avoid many risks. Some sellers also said that because of these problems, they chose to stop using FBA.

PopTart is trying to contact the customer to resolve the issue and refund the customer in full, but it is not clear whether he will be successful. It can be seen that there are indeed certain problems with FBA's delivery and "repackaging" services, and Amazon should also strengthen the training of warehouse staff.

Amazon Platform

FBA

Sales Problem